Customer Service Representative 1

About Onsight RealEstate:At Onsight RealEstate, we pride ourselves on revolutionizing the real estate industry through innovative technology and exceptional customer service. Our mission is to provide seamless experiences for our clients, whether they are buying, selling, or renting properties. We believe in harnessing the power of technology to streamline processes and enhance customer satisfaction.

Job Description:As a Customer Support Representative at Onsight RealEstate, you will be the primary point of contact for our clients, ensuring their needs are met and their inquiries are addressed promptly and effectively. You will play a crucial role in maintaining high levels of customer satisfaction and fostering positive relationships with clients.

Responsibilities:

1. Provide Exceptional Customer Service: Serve as the frontline support for clients, responding to inquiries via phone, email, and chat in a courteous and professional manner. Strive to exceed customer expectations by delivering personalized assistance and solutions tailored to their needs.
2. Resolve Client Issues: Troubleshoot and resolve client concerns, complaints, and technical issues efficiently while adhering to company policies and procedures. Collaborate with internal teams to escalate complex issues and ensure timely resolution.
3. Educate Clients: Proactively educate clients on our products, services, and platform features to empower them to make informed decisions. Guide clients through processes such as property listings, showings, and transactions, providing guidance and support as needed.
4. Document and Track Interactions: Maintain detailed records of client interactions, including inquiries, complaints, and resolutions, using our CRM system. Keep accurate logs of communication history to facilitate follow-up and ensure continuity of service.
5. Contribute to Continuous Improvement: Identify opportunities for process improvements and share customer feedback with relevant teams to enhance our products and services. Actively participate in training sessions and team meetings to stay updated on industry trends and best practices.

‍

Desired Qualifications and Experience:

• 1+ years of customer service experience REQUIRED
• Experience working in a high volume inbound call center is preferred
• Proficient with software and technology (dual monitor experience preferred)
• Exceptional verbal and written communication skills
• The ability to think from the customer’s perspective and show empathy
• Team oriented with the ability to work independently when required
• Fluent in written and verbal English. Bilingual is a STRONG plus!
• Must pass a pre-employment background check and drug screening

Skills, Licenses & Certifications

• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

‍